Shipping policy
Shipping Policy – Derry Electronics
Effective Date: 111 October, 2025
At Derry Electronics, we aim to deliver your favorite electronics safely, quickly, and affordably no matter where you are in Canada or abroad. Please read our shipping policy carefully to understand how we process, ship, and deliver your orders.
1. Order Processing Time
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All orders are processed within 1 to 2 business days (Monday to Friday, excluding public holidays).
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Orders placed after 2:00 PM EST will be processed the next business day.
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You will receive an order confirmation email once your purchase is successfully placed, followed by a shipping confirmation email with tracking details once it’s shipped.
2. Shipping Options & Delivery Time
We ship through trusted Canadian and international courier partners, including Canada Post, UPS, Purolator, and FedEx.
| Shipping Method | Estimated Delivery Time | Shipping Cost |
|---|---|---|
| Standard Shipping (Canada) | 3–7 business days | Free on orders over CAD $100 / Flat rate CAD $9.99 |
| Expedited Shipping (Canada) | 1–3 business days | Calculated at checkout |
| Local Pickup (Toronto Area) | Same day (by appointment) | Free |
| International Shipping | 7–14 business days | Calculated at checkout |
Note: Delivery estimates are based on normal conditions. Weather, customs, or courier delays may extend delivery times.
3. Tracking Your Order
Once your order ships, you’ll receive a tracking number by email.
You can track your package anytime using the “Track My Order” page on our website or through the courier’s official site.
4. Shipping Locations
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We currently ship Canada-wide and to select international destinations.
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For remote or rural addresses, delivery times may be longer.
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We do not ship to P.O. Boxes or APO/FPO addresses due to courier restrictions.
5. Damaged or Lost Packages
We take great care in packing your electronics securely. However:
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If your item arrives damaged or defective, please contact us within 48 hours of delivery with photos of the package and product.
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If your package is lost in transit, we will open a claim with the courier and, once verified, issue a replacement or refund.
6. Customs, Duties & Taxes (International Orders)
For international shipments:
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Customs duties, taxes, or import fees may apply depending on your country’s laws.
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These charges are not included in our prices and are the buyer’s responsibility.
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Derry Electronics is not responsible for any delays caused by customs.
7. Order Changes & Cancellations
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You may cancel or update your order within 12 hours of placing it by contacting
derryelectronics@gmail.com -
Once the order has been processed or shipped, we cannot make any changes.
8. Wrong or Incomplete Address
Please ensure your shipping address is accurate and complete at checkout.
If an incorrect address causes a failed delivery, reshipping charges will apply.
9. Contact Us
If you have any questions about shipping or your order status, feel free to contact our support team:
📧 Email: derryelectronics@gmail.com
📞 Phone: +1 (905) 564-8448
🏢 Address: 6965 Davand Dr #7, Mississauga, ON L5T 1Y6
Our support hours are Monday–Friday, 9:00 AM – 6:00 PM EST.
10. Commitment to Customer Satisfaction
At Derry Electronics, your satisfaction is our top priority. We strive to make every delivery smooth and secure from checkout to unboxing. If you face any issue with delivery, our dedicated logistics team will resolve it promptly.