Frequently Asked Questions
Trusted Source for Quality Electronic Parts & Accessories
At Derry Electronics, we believe in powering your devices with reliability, precision, and innovation.
Founded in Canada, our mission is to make high-quality TV parts, electronic components, adapters, remotes, and repair accessories accessible to every customer whether you’re a professional technician or a DIY enthusiast.
Your Trusted Source for Quality Electronics.
We specialize in high-quality electronic parts and accessories, including TV components, power adapters, remote controls, cables, replacement boards, and other electronic essentials. All our products are tested for quality and reliability to ensure long-lasting performance.
Yes. All our products are 100% genuine, brand new, and sourced directly from trusted manufacturers and distributors. We do not sell refurbished or used parts unless clearly stated in the product description.
All orders are processed within 1–2 business days after payment confirmation. You’ll receive a confirmation email once your order is placed and another with tracking details when it’s shipped.
We offer multiple shipping methods across Canada:
- Standard Shipping: 3 to 7 business days
- Expedited Shipping: 1 to 3 business days
- Free Shipping: On orders over CAD $100
For international orders, delivery may take 7–14 business days depending on location.
Yes! Once your order has been shipped, you’ll receive a tracking number via email. You can track it directly through the courier’s website or our “Track My Order” page for real-time updates.
We take packaging seriously, but if your item arrives damaged, defective, or not working, please contact us within 48 hours of delivery. Include photos and a brief description of the issue, and our support team will assist you with a replacement or refund.
Yes, we ship internationally to select countries. International shipping costs and delivery times will be calculated at checkout based on your location. Customs duties and import taxes may apply and are the responsibility of the customer.
If you wish to change or cancel your order, please contact us within 12 hours of placing it. Once the order is processed or shipped, we won’t be able to make modifications.
We accept all major payment methods, including:
- Visa, MasterCard, American Express
- PayPal
- Shop Pay, Apple Pay, Google Pay
All transactions are secured through Shopify’s encrypted checkout system.
You can reach our customer service team through any of the following channels:
📧 Email: derryelectronics@gmail.com
📞 Phone: +1
🕘 Support Hours: Monday – Friday, 9:00 AM to 6:00 PM (EST)
We strive to respond to all inquiries within 24 hours.
“Fast delivery and genuine product!”
I ordered a TV power board for my Samsung Smart TV, and it arrived within two days! The part was original and worked perfectly. I’ll definitely be ordering from Derry Electronics again.
Michael R.
“Great prices and excellent support.”
Their team helped me find the exact part I needed for my LG model when I couldn’t locate it anywhere else. The response was quick, and the price was unbeatable.
Sarah P
“Reliable source for electronics.”
I’ve been repairing TVs for over 10 years, and Derry Electronics has become my go-to supplier. They always have the right parts, and their quality control is top-notch.
Daniel T.
“Impressive packaging and secure shipping.”
My order came well-packed and protected. You can tell they care about product safety during transit not a single scratch on my replacement board!
Lisa K.
“Quick response and professional service.”
I had a few questions before buying, and their customer service team responded within minutes. They guided me through compatibility issues with full patience.
Kevin L
“Genuine parts at affordable rates.”
The component I ordered was 100% genuine and priced lower than competitors. It’s refreshing to find a trustworthy electronics supplier in Canada.
Amrit S.
“Helped me fix my TV without hassle.”
I’m not a tech expert, but Derry Electronics made it easy to find the right part using their clear descriptions and product images. My TV is now working like new!
Olivia D
“Excellent after-sales support.”
I received a slightly faulty item once, and they replaced it immediately without any argument. That’s the kind of service that earns lifetime customers.
Jason B.
“Highly recommended for DIY enthusiasts.”
I love tinkering with electronics, and this store has every part I could need from remotes to capacitors. Their catalog is huge, and delivery is always on time.
Marc E.
“Top-quality store far better than others!”
Compared to other electronics suppliers, Derry Electronics stands out with their fast service, detailed product info, and customer care. I’m very satisfied!